Receptionist cum Customer Service Executive

Job Overview

We are looking for a dynamic, well-presented, and customer-focused Receptionist cum Customer Service Executive to manage our front desk operations while delivering exceptional service to clients and visitors. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The successful candidate will serve as the first point of contact for the organization and play a key role in creating a welcoming and professional experience.

Key ResponsibilitiesFront Desk Management

• Greet and assist visitors in a courteous and professional manner
• Answer, screen, and direct incoming phone calls promptly
• Manage appointment scheduling and meeting room bookings
• Maintain visitor records and ensure security procedures are followed
• Handle incoming and outgoing correspondence, parcels, and deliveries
• Ensure the reception area is clean, organized, and presentable at all times

Customer Service & Support

• Respond to customer inquiries via phone, email, and in person
• Provide accurate information regarding company products and services
• Address customer concerns and resolve complaints efficiently
• Escalate complex issues to the appropriate department when necessary
• Process bookings, orders, or service requests as required
• Maintain and update customer records in the system
• Conduct follow-ups to ensure customer satisfaction

Qualifications & Requirements

• (Diploma/Degree preferred)
• Proven experience in a receptionist or customer service role
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Office (Word, Excel, Outlook)
• Professional appearance and positive attitude
• Ability to multitask and prioritize tasks effectively

Key Competencies

• Strong customer service orientation
• Excellent organizational skills
• Attention to detail
• Ability to remain calm under pressure
• Team player with a proactive approach

Job Type: Full-time

Pay: From AED4,000.00 per month

Application Question(s):

• We must fill this position urgently. Can you start immediately?

Experience:

• eceptionist cum Customer Service Executive: 3 years (Required)