Receptionist - Female - Arabic Speaking

Job Description – Receptionist

We are looking for a warm, professional, and service-oriented Receptionist to be the welcoming face of our salon/spa. The Receptionist will manage the front desk, handle client check-ins and check-outs, process payments, and actively promote services and upgrades to enhance the client experience and support business growth.

Key Responsibilities

• Client Engagement
• Greet and welcome clients warmly, ensuring a positive first impression.
• Manage client check-in and check-out efficiently.
• Handle bookings, cancellations, and schedule adjustments with accuracy.
• Provide clear information about services, promotions, and packages.
• Upsell and upgrade services (e.g., recommending add-ons or premium treatments) to maximize client satisfaction and revenue.
• Cash Handling & Transactions
• Process payments via cash, credit card, or other approved methods.
• Issue receipts, track daily sales, and reconcile end-of-day cash.
• Follow company policies for handling refunds, discounts, or vouchers.
• Front Desk & Administrative Duties
• Answer and direct incoming calls in a courteous manner.
• Maintain an organized reception area that reflects brand standards.
• Manage client records, maintain confidentiality, and ensure accuracy of data.
• Coordinate with therapists/technicians to ensure smooth service flow.
• Handle mail, deliveries, and other front-desk administrative tasks.
• Customer Service Excellence
• Address client queries and resolve concerns promptly and professionally.
• Provide after-service care information when necessary.
• Ensure client satisfaction from arrival to departure.

Qualifications & Skills

• Female candidates only
• Fluent in Arabic & English (both spoken and written – mandatory)
• With or without UAE experience
• Minimum 1–2 years’ experience in receptionist, front desk, or customer service roles
• Proficient in English; additional language skills are an advantage
• Computer literate (booking systems, MS Office, POS operations)
• Strong organizational skills and attention to detail
• Professional appearance with excellent interpersonal and communication skills

Job Details:

• Working Hours: 9 hours + 1 hour break
• Salary: AED 3,500 + Commission

Job Types: Full-time, Permanent

Pay: AED3,500.00 per month

Language:

• Arabic (Required)