Receptionist (Healthcare Patient Services)

Receptionist (Healthcare Patient Services)

Duties and Responsibilities include but not limited to:

Handles patient appointment (book, confirm, cancel & reschedule).

Handles telephone inquiries.

Sends call request through the system to be able to view by concerned doctors in order to provide immediate action.

Print medical report for Patients.

Manages cash float on daily basis.

Maintains security of highly valuable items in the Reception area.

Responsible for maintaining the presentable appearance of the Reception area at all times.

Prepares daily sales report and send to the Accounts/Sales & Marketing/MD

Process payment approval of medical procedure/s from insurance companies

Responsible for follow up communication with Patients with pending booking/appointments.

Responsible in following up approval from insurance company.

Responsible in preparing the request for replenishment of CD/DVD and other office supplies needed in the Reception area.

Responsible in following up IT related issues concerning patient registration/reporting system up to the completion of the task.

Makes a return call after receiving feedback from patients for rescheduling.

Informs patients through phone call if there is a delay in preparation of reports.

Responsible for keeping patient confidentiality a priority at all times.

Receives patients complaint and raise it to concerned person.

Be familiar with the consent forms used by the Center for Patient’s diagnostic needs.

Be familiar with Medstar Radiology and Diagnostic Center policy and procedures.

Is aware of and follows delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.

Performs other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.

Screen and direct call/s and visitor/s to the right Department/Staff.

Adherence to patient rights and responsibilities.

Educational/Professional Qualifications:

Educational/Professional : Bachelor’s Degree

Certification : English Language Certificate

Professional Experience:

Two or more years of experience in in the same field - Hospital/Clinic experience preferred.

Awareness of patients’ rights and responsibilities.

Specialized Knowledge:

Fluency in English and/or Arabic languages both oral and written.

Knowledge of Microsoft Office and applications.

Knowledge of Customer Service Principles & Practices.

Knowledge of medical terms.

Good mathematical skills.

Good communication and interpersonal skills.

Job Types: Part-time, Permanent

Language:

• Arabic (Preferred)