Receptionist & Parent Liaison Officer

We are looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer for Sunmarke School.

Main Accountabilities:

• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Provide office support services in order to ensure efficiency and effectiveness within the School.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
• Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
• Coordinate parent/community events in order to engage parents in school activities and celebrations.
• Assisting in the Induction process via introduction by welcome packs and regular touch base calls
• Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
• Being versed in rules and regulations of the Ministry of Education and KHDA
• Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
• Monitor/screen/escalate all complaints
• Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
• Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.
• Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
• Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, A Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.
• Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
• Coordinating Existing Student Transitions with relevant Phase
• Supporting GLO on new student KHDA Student Registration & procuring required documentation
• Assisting the Admissions Team on their R&Rs including:
• - Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and
• - data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc
• Record Keeping & Compliance using & updating registers for:
• - Student Attendance
• - Evacuation
• - Student Absences & approval via the VLE
• - Student Lateness
• - Student Early pick-up
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