Receptionist/Administrative Assistant

Job Overview
We are seeking a reliable and organized Administrative Assistant to support our growing restoration company. This position is scheduled to start April 6, 2026. This role is essential to keeping daily operations running smoothly by coordinating office tasks, assisting with job documentation, communicating with customers, supporting project managers and technicians, and dispatching jobs efficiently.

The ideal candidate is detail-oriented, professional when interacting with customers, and comfortable managing multiple tasks in a fast-paced environment.

Responsibilities include, but are not limited to, welcoming office guests and directing them to the appropriate person or department, answering and making phone calls, sending and responding to emails, and ensuring all communications are handled promptly and professionally. Additional duties include performing general clerical tasks such as transcribing, filing, and organizing documents.

This position will also assist the owners and office staff with various administrative tasks as needed, maintain office supplies, monitor inventory levels, and notify the office manager when supplies are running low to ensure the office remains fully stocked and operational.

Duties

• Answer and direct incoming phone calls and emails
• Schedule jobs and coordinate with technicians and project managers
• Communicate with customers regarding appointments, updates, and documentation
• Assist with job file management, including photos, notes, and reports
• Maintain accurate records in company software systems
• Help with invoicing, billing paperwork, and insurance documentation
• Order office supplies and maintain organized office systems
• Support management with administrative tasks as needed
• Maintain a tidy reception area and organize administrative files for quick retrieval and efficient workflow
• Dispatch jobs
• Assist our accounting team with collections
• Participating in an on-call rotation schedule (approximately every other week) to answer incoming phone calls after hours and assist with emergency service requests

Requirements

• Previous administrative or office experience preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to learn industry software
• Detail-oriented with strong problem-solving skills
• High school diploma or equivalent required

Join us to be part of a vibrant team where your organizational talents and friendly demeanor will make a real difference! This role is perfect for someone eager to grow their administrative expertise while contributing to a positive workplace environment.

Pay: $16.50 - $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person