Receptionist/Administrative Assistant (Remote)

We are seeking a reliable, detail-oriented Front Desk Receptionist to join our growing mental health practice. This is a fully remote position, ideal for someone who thrives in a fast-paced environment, enjoys helping others, and can confidently manage a high volume of calls while maintaining a warm and professional demeanor.

Schedule:
Monday–Friday, 9:00 AM – 1:00 PM and 4:00 PM – 6:00 PM (EST)
This split shift allows for a mid-day break while ensuring coverage during our highest call volume hours. Candidates must be available for both shifts.

Key Responsibilities:

• Manage and handle multiple phone lines with efficiency and professionalism
• Schedule appointments and assist clients with general inquiries
• Follow up on client leads and ensure timely communication
• Perform billing support tasks, including accounts receivable and payment collection
• Maintain accurate client records and documentation
• Provide exceptional customer service to clients, providers, and team members

Qualifications:

• Minimum of 2 years of experience in a fast-paced, high call volume environment
• Proven track record of handling multiple phone lines
• Strong critical thinking and problem-solving skills
• Experience with billing and accounts receivable preferred
• Excellent communication and organizational skills
• Bilingual (Spanish or other language) is a plus, but not required
• No degree required

What We’re Looking For:

• Someone proactive, dependable, and detail-oriented
• A team player who can also work independently in a remote setting
• A compassionate and professional presence when interacting with clients
• Strong ability to stay organized and responsive while working from home

Why Join Us:

• Fully remote work environment
• Structured schedule with a built-in mid-day break
• Supportive team culture
• Meaningful work helping individuals access mental health care
• Opportunity to grow within the practice

Pay: $19.00 - $24.00 per hour

Supplemental Pay:

• Bonus pay

Experience:

• Management: 5 years (Required)

Work Location: Remote