Receptionist/Patient Care Assistant

Overview
Join our dynamic healthcare team as a Receptionist/Patient Care Assistant, where your energetic and compassionate approach will make a meaningful difference in patients' lives. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a warm, professional, and efficient experience. Your multitasking skills and attention to detail will support seamless clinic operations, from appointment scheduling to medical record management. This position offers an exciting opportunity to grow within a fast-paced medical environment while delivering exceptional patient service.

Responsibilities

• Greet patients and visitors with a friendly, professional demeanor, providing excellent customer service at the front desk
• Use EMR (Electronic Medical Records) system (Medent) ensuring accuracy and timely updates
• Handles phone calls with courteous phone etiquette, directing calls efficiently and taking detailed messages when necessary
• Maintain and organize medical records, ensuring compliance with HIPAA regulations and proper documentation review
• Assist with patient intake processes, including collecting medical insurance and updating demographic information accurately
• Support medical administrative tasks such as filing, data entry (including 10 key typing), and managing patient flow within the clinic
• Collaborate with clinical staff to facilitate care plans by providing administrative support related to documentation review and medical billing
• Prepare patients for surgical procedures, including gowning and pre-op support
• Assist with patient transport to and from procedure and recovery areas
• Monitor and document basic patient information (e.g., vital signs, comfort levels) under supervision
• Support nurses and physicians with non-clinical and basic clinical tasks
• Ensure patient rooms and clinical areas are clean, stocked, and organized
• Provide emotional support and clear communication to patients and families
• Assist with post-operative care, including discharge preparation and instructions
• Maintain patient confidentiality and adhere to all healthcare regulations and safety standards
• Assists patients to their vehicles upon discharge

Experience

• High school diploma or equivalent (required)
• Certification as a Nursing Assistant (CNA) or Patient Care Technician (preferred)
• Basic Life Support (BLS) certification (preferred or required upon hire)
• Previous experience in a surgical center, hospital, or clinical setting (preferred)
• Strong communication and interpersonal skills
• Ability to work efficiently in a high-volume, team-oriented environment

Join us in creating a welcoming environment where patients feel cared for from the moment they walk through our doors. Your dedication to exceptional service combined with your medical administrative expertise will help us deliver outstanding healthcare experiences every day.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person