Recovery Manager & Customer support

Job Brief:

Zameen.com is looking for highly enthusiastic individuals who are open to challenges and are looking to work in a fast-paced environment. Zameen.com is an organisation which is driven by a deep sense of purpose and demonstrated commitment. "This role is responsible for customer management, CAM recoveries, and operational control of a high-rise residential building. He/She is also responsible to establish end-to-end Facility Management operations and liaison with relevant stakeholders for smooth transitions of property in whilst taking care of building related affairs.

Job Responsibilities:

• Act as the primary point of contact for all apartment owners, ensuring seamless handling of customer affairs and building-related matters.
• Lead and manage CAM billing, collections, and recovery, ensuring targets are met and delinquencies are controlled.
• Oversee customer communication and engagement, including notices, policy updates, and issue resolution.
• Manage tenant and rental operations , including documentation, approvals, and compliance with SOPs.
• Ensure accurate record management of all customer data, agreements, and documentation (physical and digital).
• Coordinate with Admin and Security teams to ensure smooth execution of operations and enforcement of building policies.
• Handle customer complaints and escalations, ensuring timely resolution as per defined SLAs.
• Monitor and enforce compliance with building rules, policies, and SOPs, including penalties and corrective actions.
• Lead on-ground teams and ensure effective deployment, supervision, and performance management.
• Drive continuous improvement in customer experience, operational efficiency, and recovery performance.

Job Requirements:

• Qualification: Bachelors/Masters.
• Experience: 4-5 Years’ experience in relevant Field.
• Prior experience managing office operations, vendors, and support staff.
• Experience in corporate, industrial, or commercial environments preferred.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Location: Lahore.