Recovery Navigator Program- Case Manager

Background:

This role supports the Recovery Navigator Program, created in response to the Blake decision and launched through SB 5476, with continued support from 2E2SSB 5536.

You'll work closely with law enforcement and community partners to divert individuals from jail and guide them toward recovery services. This position offers a unique opportunity to support people impacted by substance use and help them find a new path forward.

Summary:

This isn’t just another job , it’s a chance to be part of a team that creates real change in people’s lives and in the community. At DHR, we take pride in the way we serve and support each other.

The Outreach and Referral Coordinator serves as the primary contact for all referrals to the Recovery Navigator Program and Destination Hope and Recovery. This role ensures smooth communication between referral partners and provides outreach, screening, and engagement for individuals referred to the program. Duties include conducting street outreach when needed, building trust with participants, and connecting them to appropriate community resources. Strong collaboration with service providers and community partners is essential to support participant success.

Job Duties:

* Respond to community referrals and interact with individuals who might need case management or ongoing referrals to external services.

* Provide short-term assistance while addressing the immediate needs of the individual.

* Facilitate warm handoffs to the support services identified.

* Follow up with program participants in the community when there is an indication of disengagement.

* Prioritize responding to law enforcement calls, while also being able to respond to any community-based and emergency response referral.

* Coordination with case management staff to meet the individual needs of new and existing program participants.

* Utilize conflict resolution and de-escalation techniques when necessary to defuse individuals in crisis.

Requirements and Preferred Qualifications:

Preferred Education: Minimum High School Diploma or GED equivalent.

Valid Drivers License and Insurance - This is an office/field based position, which includes regular travel within Grays Harbor, as well as periodic travel to other cities and counties in Western Washington.

If you're ready to make a meaningful difference in the lives of individuals in our community, this is the opportunity for you! As a proud peer-run organization, we believe lived experience is a strength and welcome those with personal recovery journeys to apply.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person