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Regional Director-Apartment Based Supportive Services

Regional Director-Apartment Based Supportive Services

Company Overview:

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

Residential Transitions, Inc. (RTI) is seeking a dedicated Regional Director-Apartment Based Supportive Services to oversee five of our Apartment Based Supportive /Integrated Community Supports Programs. This role requires a passionate leader who can provide guidance, ensure program growth, and foster an environment of support for individuals with severe and persistent mental illness (SPMI), developmental disabilities, brain injuries, and/or chemical dependency histories. The Regional Director will ensure compliance, manage staff training, and serve as a representative of RTI to key stakeholders.

Role Responsibilities:

Program & Service Delivery

Ensure services align with participant goals, strengths, and support needs.
Conduct on-site visits, engage directly with participants, and maintain familiarity with support plans.
Lead staff in fostering independence, community inclusion, and participant choice.
Oversee incident response and model calm, solution-focused leadership.
Monitor documentation for accuracy and coach staff on quality improvements.
Collaborate with Case Managers, guardians, and interdisciplinary teams.
Provide direct support as needed.
Stay current on DHS 245D standards and best practices.

Staff Leadership & Supervision

Lead and develop Program Managers and Supervisors; set expectations, provide coaching, and hold staff accountable.
Support recruitment, onboarding, and ongoing training for leadership and direct support staff.
Conduct 1:1s, performance reviews, and ensure regular staff supervisions.
Address performance concerns and recognize achievements to foster a supportive environment.

Compliance & Licensing

Serve as Designated Coordinator under MN Statute 245D.081.
Ensure all documentation, trainings, and service delivery meet DHS, Medicaid, and RTI standards.
Conduct file audits, monitor service compliance, and communicate regulatory updates.
Ensure HIPAA compliance and timely incident reporting.

Financial & Administrative Oversight

Monitor staffing, schedules, payroll, and budgets to ensure efficiency and compliance.
Track expenses, service hours, and program costs; develop strategies to optimize resources.
Partner with leadership on forecasting, staffing models, and budget planning.

Risk Management

Identify and address participant, program, or staff risks.
Ensure timely reporting of incidents, emergencies, and staff safety concerns.
Collaborate on investigations and implement proactive safety measures.

Stakeholder & Community Relations

Represent RTI professionally with guardians, case managers, counties, and property partners.
Foster strong relationships to ensure stable housing and effective issue resolution.
Participate in meetings, reviews, and stakeholder sessions; respond promptly to inquiries and concerns.

Required Experience and Qualifications:

The Regional Director shall qualify under Minnesota law as follows:

a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR

a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR

a minimum of 50 hours of education and training related to human services and disabilities; AND four years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Additional Required Skills:

Must possess two (2) years of managerial experience. An equivalent combination of education and experience may be considered.

Must pass the required background check and remain eligible to provide services as defined by the Minnesota Department of Human Services.

Must pass the screening required by the Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the licensed programs offered by RTI.

Must have access to a reliable vehicle and maintain a valid driver’s license and insurance.

Preferred Qualification and Experience:

At least 1 year of proven experience in a director-level management position.

Benefits of Working at RTI

Generous PTO: Accrue paid time off based on tenure: up to 120–208 hours annually depending on years of service
On-Demand Pay: Access your earned pay anytime.
Paid Holidays: 7 company-paid holidays + 1 floating holiday.
Retirement: 401(k) with company matching contribution.
Health Benefits: Medical, dental, and vision insurance.
Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
Career Advancement Opportunities: Grow within RTI.

Compensation: $60,000 - $70,000

Position Type: Full-Time Exempt
Location: Mendota Heights, MN

Physical & Mental Requirements:

Employees in this role must be able to:

Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
Use hands for writing, typing, data entry, and medication dispensing
Lift up to 40 lbs. and occasionally exert physical effort during duties
Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle

Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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