Regional Head - Facility Management and Handover

Mumbai, India

Key Accountabilities

Strategic

Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).
Get details of new projects and provide inputs on Estate requirements.
Monitor Management & Maintenance of the property.
Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.
Review Maintenance charges at regular intervals and revise appropriately, as required.
Get Final Accounts & handed over to the Societies with balance amounts.
Formulate policies for management of property and customer issues.
Form Society and handover of Management to the Society.
Co-ordinate with Legal Team for Conveyance of the property.
Close Issues pertaining to past projects/recently handed over Society/Condos
Co-ordinate for preparation of handover kits.
Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.
Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.
Co-ordinate with Legal Team on Legal cases filed in the Court.
Source for Miscellaneous income in the project

Operational

Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).
Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.
Monitor Customer/Possession details from Sales.
Monitor Handover possession to Customers.
Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.
Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.
Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.
Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place.
Ensure recommendations and requirement of ISO.
Ensure MIS Reports are generated as required.

Developmental

ISO recommendations & re-certifications.
Estate Management Process reviews.
Ensure smooth transition from the company controlled site to Residents Welfare Association.

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