Regional Intracompany Services Program Manager II

The essential responsibilities of the position are:

• Support the Regional ICA Lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services
• Review the ICA database to identify and catalog the (i) contract commitments/obligations for the region, (ii) specific tech services covered, (iii) create a repository of gaps/remediation actions, and (iv) identify patterns of problems across different ICA s
• Identify and study existing MA Tech service provider data dashboards to understand information / data currently available to meet ICA compliance requirements and identify gaps
• Create a centralized calendar of regulatory audits, inspections and periodic regulator reporting related to the assessment of MA compliance with ICA/outsourcing requirements
• Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities
• Collaborate with peers in the other regions and the ICAMS operational team teams to help demonstrate compliance with ICA requirements, such as third party / supplier monitoring, incident reporting, SLA reporting, and other areas