Regional Key Account Manager (Dual Role Supply Chain Support)

Location: Istanbul

About the job

Reporting to the EM&S Middle East Regional Supply Chain Manager, the Key Accounts Manager operates within the External Manufacturing & Supply perimeter for KSA, Turkey, South Africa, and Egypt. This role supports the achievement of business objectives across the EM&S Regional perimeter and ensures full adherence to HSE requirements and internal control standards.

Main responsibilities:

Acting as the strategic link between markets, external manufacturers, and internal stakeholders, the EM&S Key Account Manager is responsible for building and maintaining strong relationships across the region. The role supports the implementation of innovative solutions and manages key contract processes including compliance, updates, and price reviews to enhance collaboration and ensure effective partnership management.

Key Account Management:

• Build and develop CMO management plans to ensure strong collaboration and secure operational performance

• Establish and maintain close relationships with key partners in External Manufacturing region, including external Manufacturers and third parties

• Ensure consistent CMO governance, performance standards, and ways of working across all countries within the regional perimeter.

• Identify operational gaps and work cross-functionally to implement solutions to ensure supply reliability and stakeholder alignment

• Manage and review contracts with CMOs across the region, ensuring compliance, performance commitments, and alignment with business priorities

• Track and implement price revisions, monitor Guaranteed Added Value (GAV), and ensure compliance with agreed terms to optimize performance

• Lead actions that improve transparency, knowledge flow, and collaboration across stakeholders

• Prepare monthly review meetings with CMO to ensure a transparent collaboration and aligned decision making

• Ensure data accuracy and reliability of MARS data, acting as the key user for the scope

• Provide data reporting and analysis for the perimeter to support performance monitoring and KPI tracking

Supply Chain:

1. Demand Management & Planning

• Implement processes to optimize production flow and inventory levels.

• Ensure reliable market demand and highlight significant changes.

• Challenge market demand and develop a detailed understanding of demand drivers.

• Plan monthly product requirements at External Manufacturing sites, both short- and long-term.

• Prioritize according to capacity constraints and proactively identify risks and opportunities.

• Maintain an Out-of-Stock (OOS) valuation projection, identify risks, and build mitigation plans.

• Achieve OOS targets.

2. Logistics Operations

• Leverage relevant tools (Kinaxis, SAP, or others) to support operations and ensure reliable data accuracy.
• Maintain system master data and reference creation on MARS database
• Manage toll item ordering, supplier follow-up, and provide support to Customs manager.
• Ensure accurate documentation for finished goods deliveries.

3. Operations Monitoring

• Implement and monitor Service Level Agreements (SLAs) with all stakeholders.
• Lead initiatives to improve supply chain efficiency
• Define end-to-end supply chain parameters (e.g., MOQ, Lead Time, RSL).
• Ensure alignment of supply parameters with market coverage and inventory valuation targets.
• Review and update production BOMs regularly.
• Calculate CRI to support material planning.
• Monitor ISL to maintain inventory performance.

4. Support & Change Management

• Support the introduction of new products from External Manufacturing sites.
• Monitor artwork changes and minimize destruction costs.
• Collaborate with internal teams to improve Cost of Goods (COGs).
• Support Industrial Affairs Controlling in budgetary processes.

5. Compliance

• Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.
• Demonstrate duty of care toward protecting the company’s reputation.

6. Ethical Leadership

• Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).
• Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.

7. Environmental & Safety Leadership

• Supporting and complying with company safety rules and procedures.
• Reporting any accidents, incidents, or near-misses—whether involving personal injury or property damage.
• Assisting in the investigation of accidents to help implement preventive measures.
• Reading and following all safety documentation issued by the company.
• Escalating any uncertainties or concerns to their supervisor or manager.

About you

• Education: Bachelor’s or master’s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master’s degree.

• Experience:

3 years in key account management, commercial management, or pharma, healthcare, or manufacturing.

3 years of experience in supply chain operations, demand planning, or logistics support is highly desirable.

Experience managing contracts, including pricing, adherence, and vendor/supplier monitoring.

• Skills:

Technical skills

• Proficient in Microsoft Excel

• Knowledge of SAP (desirable)

• Strong understanding of pharmaceutical processes

o Expertise in Production Planning and Control (PPC)

o Experience in managing Customer Service Level (CSL) metrics

o Knowledge of Planning Adherence methodologies

o Data analysis & Reporting

Leadership skills

o Ability to lead cross-functional teams

o Ability to make timely decisions and take effective actions

o Strong organizational capabilities (helps in managing teams/projects)

o Proven ability to build and maintain strategic relationships with internal and external stakeholders.

o Excellent communication, negotiation, and cross-functional collaboration skills.

Analytical & Strategic Skills

o Strong logical, analytical, and planning skills

o Good understanding of the pharmaceutical market

o Ability to work effectively in an international environment

o Strong problem-solving skills

• Languages:

Fluent English is required; knowledge of other languages is an asset.

At Sanofi, we chase the miracles of science to improve people's lives. We're R&D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.

Why choose us?

Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.

• Power industry-leading performance by leveraging digital, data, and AI-driven innovation – at speed and scale.
• Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
• Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
• Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.
• Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.
• Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.
• Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.
• Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.

#LI-EUR

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