Regional Operations Manager

About Go Ride LLC:

Go Ride LLC is a leading provider of Non-Emergency Medical Transportation (NEMT) services, committed to ensuring safe, reliable, and compassionate transportation for clients in need. We are seeking a proactive and hands-on Area Operations Manager to oversee daily driver performance, safety, and operations across central and northern Louisiana. The position is anticipated to be based in Alexandria, but Shreveport or Monroe could be considered.

Position Summary:

The Area Operations Manager will oversee driver performance, regional logistics, and field operations, ensuring consistent service delivery and compliance. The ideal candidate will have strong leadership skills and experience managing drivers in a fast-paced transportation setting.

Key Responsibilities:

• Supervise recruitment, onboarding, and training of new drivers as needed.
• Work closely with the scheduler to ensure efficient driver assignments, shift coverage, and adherence to service windows.
• Track performance metrics and compliance with company policies.
• Coach drivers on driving habits identified via telematics,
• Monitor driver schedules, attendance, and timecards to ensure accuracy and resolve discrepancies.
• Review and monitor driver payroll reports in coordination with HR/payroll to ensure accuracy and timely processing.
• Conduct periodic ride-alongs and inspections to maintain safety, service quality, and policy compliance.
• Address driver concerns, complaints, or disciplinary issues promptly and professionally.
• Collaborate with dispatch, customer service, and fleet teams to resolve service disruptions.
• Ensure compliance with ADA, HIPAA, and state regulatory requirements.

Qualifications:

• 3+ years of operations management experience (transportation or NEMT preferred).
• Proven experience in supervising and coaching drivers or field teams.
• Strong understanding of driver scheduling, route planning, and payroll workflows.
• Proficient in basic computer systems, including Microsoft Excel, Fleetio, automated dispatching systems, and payroll & HR payroll platforms.
• Excellent communication, organizational, and problem-solving skills.
• Willingness to travel regularly throughout central and northern Louisiana.
• Valid driver’s license with a clean driving record.

Benefits:

• Competitive salary (based on experience)
• Company vehicle or mileage reimbursement
• Paid time off and holidays
• Health insurance options
• Advancement opportunities