Regional Pharmacy Operations Compliance Technician

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Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.

Job Summary:

The Regional Pharmacy Operations Compliance Technician provides ongoing operational, procedural and sterile compounding support (education, training, competencies and best practices in the Vital Care Way) to the Franchise pharmacies. This role is responsible for completing ongoing, onsite surveillance and monitoring of Franchise pharmacies within the company, including pharmacy operations, nursing (if applicable), administrative/clerical, and sales in compliance with regulatory requirements and organizational policies and procedures. The Regional Pharmacy Operations Compliance Technicians collect and report on the Franchise pharmacy through a Franchise checklist, Accreditation readiness tools, Quality Site Assessment, and other Franchisor metric tools and report to the Regional Director of Pharmacy Operations for further follow-up. Maintains communications with Vital Care Infusion corporate offices on infusion and specialty business.

The Regional Pharmacy Operations Compliance Technicians provide feedback on policy, process, and techniques to franchise pharmacies to reinforce compliance with federal, state, and local regulations as well as Vital Care policies and procedures. The Regional Pharmacy Operations Compliance Technicians reviews and recommends improvements in the activities of all franchise pharmacy personnel, as well as quality control, creation, completion and updating of performance improvement procedures, monitoring, tracking, and trending of outcomes, and education of support staff under the supervision of the Regional Director of Pharmacy Operations.

Duties/Responsibilities:

Operational and Performance Improvement Related:

Performance of pharmacy operations assessment activities assessing compliance with regulatory, accreditation and ethical standards and assuring activities are in accordance with organizational policies and procedures.
Review of pharmacy Performance Improvement and outcomes reporting and collection and monitoring, tracking and trending of results for continuous performance improvement.
Demonstrates sound operational knowledge, leadership, and stewardship attributing to the provision of support to the Franchise pharmacies driving key objectives and results.
Uses available resources to gather information on the appropriateness of activities related to medication dispensing, compounding of sterile preparations, equipment use, and patient management/monitoring in the home and alternate site of care.
Demonstrates understanding of USP 797/800 standards, accreditation standards, and current State Board of Pharmacy (BOP) regulations.
Observes, monitors, and assesses compliance with accreditation standards and performs Quality Site Assessments at franchise locations.
Acts as a resource to support franchise owners and staff, driving high-quality patient care and efficient operations at franchise locations.
Stays knowledgeable of current industry practices and incorporates them into the support provided throughout the organization.
Assists with employee orientation and preceptor responsibilities as needed.
Completes assignments as directed in a timely manner.
Reporting to the Regional Director of Pharmacy Operations, maintains effective communication, receives direction, and remains organized in completing reports, checklists and tools to ensure accurate details are clear to those intended.
Mentor team members including pharmacy technicians to promote competency, leadership, and growth and development.

Non-Clinical Services Related:

Inspects and reports back on the physical maintenance and organization of the facility.
Operates effectively as a liaison between the Franchise ownership and the Vital Care corporate team.
Evaluates and collects information on key performance indicators and provides guidance and recommendations to the corporate teams and franchise pharmacies to support effective and efficient operations.
Collects data through onsite and remote observations and assessments and incorporates the collected data and KPIs into the defined data collection tools timely and accurately as outlined by the Vital Care Infusion Services leadership.
Recommends and monitors the monthly activities and identifies opportunities for improvement while partnering with the franchise pharmacy team members in developing and executing functional and lasting plans of corrective actions.
Orients and competencies employees who staff franchise pharmacy departments.
Operates as a resource for individual departments and Franchise employees in resolving questions, challenges, and activities to drive compliance and reduce risks to patients, team members, and the organization.
Upholds local, state, and federal regulations on the provision of health care by professionals.
Acts to implement and uphold company policies, procedures, and protocols in providing services to consumers.
Is responsible for the performance improvement process, develops plans, assesses, improves, and maintains the quality of the company’s management, operational, and other important internal processes and activities; assigns staff to performance improvement activities.

Required Skills/Abilities:

The position requires up to 80% travel.

Excellent interactive and collaboration skills with employees, clinicians, referral sources, and consumers.

Education and Experience:

Certified Pharmacy Technician (CPHT) required with Certified in Compounded Sterile Preparations preferred (CSPT).
Licensed/registered as required by the state Board of Pharmacy in state of residence.
Business and financial understanding of operating a profitable business.
Previous lead technician or supervisory experience.
Three years’ experience as a pharmacy technician with sterile compounding of medications, preferred in the home infusion space.
Experience with management of pharmacy support personnel preferred.

Physical Requirements:

Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
Keyboarding: Frequent use of a keyboard for typing and data entry.
Reaching: Occasionally reaching for items such as files, documents, or office supplies.
Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
May require lifting over 40 lb.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.

Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.

Vital Care Infusion Services participates in E-Verify.

This position is full-time.

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