Regional Support Specialist

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

The primary function is to provide efficient, confidential and professional customer service, administrative clerical support, and invoicing in support of Hiab services.

Key responsibilities

• Maintain daily invoicing in line with relevant customer requirements, and investigate billing issues, process credits and rebills
• Ensure daily technician time entries are accurate for payroll and utilization tracking
• Process expense reports for technicians
• Open, receive, and process purchase orders
• Collaborate with Service Team Lead on managing open orders and PMs
• Assist in processing over the counter parts sales
• Support Service Team Lead with recording customer contact email in Salesforce

What we are looking for

• High School diploma or equivalent required
• 3+ years customer service experience
• Accounts Payable (Basware)
• SAP experience is a plus
• Exceptional attention to details while exhibiting excellent data entry skills

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.