Registration & Ticketing Manager

Registration & Ticketing Manager is responsible for planning, managing, and optimizing all participant registration and ticketing processes across events. This role ensures a seamless user experience from sign-up to event-day access, while maximizing conversion, accuracy, and operational efficiency.

Key Responsibilities

1. Registration Strategy & Management

• Develop and implement registration strategies for all events (online & offline)
• Oversee setup of registration platforms, forms, categories, pricing tiers, and deadlines
• Ensure smooth user journey from registration to confirmation
• Monitor registration trends and optimize for conversion and volume

2. Ticketing & Sales Management

• Manage ticketing structure, pricing strategies, discounts, and promotional codes
• Track ticket sales performance and provide regular reporting
• Coordinate with marketing team on campaigns to drive registrations and ticket sales

3. Platform & Systems Management

• Own and manage registration systems (e.g., internal platforms or third-party tools)
• Ensure system scalability, performance, and uptime during peak periods
• Coordinate with tech teams to resolve bugs, improve UX, and implement new features

4. Data & Reporting

• Maintain accurate participant and ticketing databases
• Generate reports on registrations, revenue, attendance, and demographics
• Use insights to improve future events and customer experience

5. Customer Experience

• Ensure clear communication with participants (confirmation emails, reminders, updates)
• Oversee handling of inquiries related to registration and ticketing
• Optimize processes for refunds, transfers, and cancellations

6. Event Day Operations

• Manage on-ground registration desks, bib collection, and ticket validation
• Coordinate staffing, training, and troubleshooting on event day

7. Compliance & Financial Coordination

• Ensure compliance with company policies, payment gateways, and data protection
• Reconcile ticketing revenue with finance teams
• Monitor fraud, duplicate registrations, or payment issues

Key Requirements

• 4–7 years of experience in registration, ticketing, or event operations
• Registration platforms (custom or tools like Ticketing/CRM systems)
• Data analysis & reporting
• Customer experience optimization
• Project management
• Cross-functional coordination (Marketing, Tech, Finance, Operations)
• Ability to work under pressure and manage multiple events simultaneously
• Team management ability