Relationship Manager

Position Summary

About Us

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran and fraternal organizations across Kentucky. With a strong focus on innovation, service, and support, we’re transforming how our veteran and fraternal partners raise money for the causes that matter most.

Position Overview

We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone.

Key Responsibilities

• Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.

• Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.

• Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.

• Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.

• Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices.

• Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.

• Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.

Qualifications

• 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)

• Exceptional interpersonal, communication, and conflict-resolution skills

• Strong organizational and time-management abilities

• Adaptability and flexibility to meet the demands of a dynamic industry

• Passion for helping customers succeed

• Willingness to travel regionally and work outside standard business hours when needed

Preferred Requirements:

• Bachelor's Degree

Why Grover Gaming / Light & Wonder?

• Join a passionate team in one of the most exciting sectors of the gaming industry

• Be part of a mission-driven organization that supports charitable causes

• Competitive salary and benefits

• Opportunities for advancement and growth

• A culture built on innovation, integrity, and service

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .