Relationship Manager, Liabilities

Job Purpose:

Professional management & maintenance of Business banking relations, in coordination with Unit Head/ Head of Enterprise Liabilities

Principal Accountabilities:

Identify, solicit and acquire new SME / Commercial banking clients in line with approved corporate strategies for liabilities, Trade & treasury sales

Maintain and manage an assigned portfolio of existing commercial clients to retain & grow these relationships in a profitable manner and in line with assigned business growth targets.

Making regular visits to clients for both monitoring and business generation purposes. Such visits are to be recorded by way of call reports which are to include all relevant information in a timely manner.

Conduct account planning with client service team members and cross sell other products to SME/commercial banking (as they case may be) clients to ensure multi-product relationship and greater share of wallet

Establish effective and professional communication (both internal and external) to ensure turnaround time is within laid down parameters aiming for higher client satisfaction levels

Provide guidance, advice and coaching to support officers and enhance their capabilities and potentials to hold higher responsibilities

Comply with internal audit requirements in line with compliance policy guidelines, to ensure higher standards of uniformity and consistency across the organization

Keep abreast of developments in the local business environment to spot business opportunities and contribute to planning process in developing corporate business strategies

Develop strong level of local contacts with local businesses and financial institutions community