Relationship Officer

This job is provided by apna.co Job Title: Relationship Officer – LAP

Department: Sales

Reports To: Sales Manager

Location: Pithampur

Job Purpose

To acquire new customers and manage existing relationships for mortgage products such as home loans, loan against property (LAP), balance transfer, and top-up loans, ensuring sales targets are met while delivering a superior customer experience.

Key Responsibilities

• Customer Acquisition:
  
  

Identify potential customers through various channels (field visits, references, builder contacts, cold calls, walk-ins, etc.).

Explain mortgage products, eligibility, documentation requirements, and application process to prospective customers.

Conduct initial screening and financial assessment of clients.

• Sales and Target Achievement:
  
  

Achieve monthly and quarterly sales targets for mortgage products.

Cross-sell other financial products (insurance, personal loans, etc.) where applicable.

• Relationship Management:
  
  

Maintain healthy relationships with customers, builders, property consultants, and other stakeholders.

Provide end-to-end assistance to customers from sourcing to disbursement of loans.

• Documentation and Compliance:
  
  

Collect and verify all required documents from clients.

Ensure adherence to KYC norms, internal processes, and regulatory guidelines.

Coordinate with credit, operations, and legal teams for timely processing and disbursal.

• Market Intelligence:
  
  

Keep track of market trends, competitor offerings, and pricing strategies.

Provide feedback to product and business teams to refine offerings.

Key Skills And Competencies

• Strong interpersonal and communication skills
• Result-oriented with a customer-first mindset
• Knowledge of mortgage and retail lending products
• Basic understanding of financial documents and credit norms
• Negotiation and networking ability
• Self-motivated and target-driven
  
  

Educational & Experience Requirements

• Qualification: Graduate or Postgraduate in any stream (Finance/Commerce preferred)
• Experience: 1–3 years in mortgage/home loan sales or financial services (freshers with strong sales inclination can also be considered.