Relationship Officer - DBC Balance Builder Retention

Job Purpose:
- To achieve monthly KPIs (Save Rate) assigned.

- To maintain standard performance to achieve top save rate and maximum retains without Offer

- To ensure that all Retention efforts and activities are directed to meeting card business goals.

- To ensure assigned card retention monthly targets are achieved

- To ensure that there is no complaints or errors.

- Top call quality scores and Customer service etiquettes to be displayed over the calls.

- 100% adherence to the defined retention ADM.

- Adherence to TAT for all the customer request received.

- Adherence to discipline and punctuality

- Attending Daily team huddles & keeps up to team commitments.

- Monitor personal performance and align strategies to improve retain out comes.


Key Result Areas
Knowledge, Skills and Experience

- University Graduate.

- Excellent people management skills.

- 1-2 years experience in similar work environment.

- Preferably has a practical marketing background.

- Has strong Sales and customer focus and ability to think creatively and work under pressure.

- Excellent presentation skills.

- Good team player with result driven attitude.

- Business sensitive.

- Has analytical and computer skills.

- Adaptable and versatile.