Remote Operations Assistant

JOB POST — Remote Operations AssistantSaaS Activation + E-Commerce Support

Company: US-based company with multiple brands in SaaS, e-commerce, and auto salvage Location: Remote — Pakistan Hours: Full-time, 40 hours/week Schedule: Must overlap with US business hours, minimum 5 hours between 8am–5pm CST Compensation: 70,000–100,000 PKR/month depending on experience Trial: 2-week paid trial with clear performance criteria. Strong performers move into a long-term role.

About the Role

This is not a simple data-entry VA role.

Your job is to keep customers, leads, listings, and follow-ups from falling through the cracks.

You will work across multiple businesses and help with SaaS customer activation, e-commerce listings, customer messages, sales support, and general operations.

We need someone who can learn tools, follow SOPs, communicate clearly, and figure things out without needing constant hand-holding.

You do not need to be an expert in every area on day one, but you must be smart, organized, reliable, and willing to learn quickly.

Priority 1: SaaS Customer Activation

We sell a SaaS product to US salvage yards. When a new customer signs up, your job is to help get the product live on their website without the founder being involved.

You will:

• Monitor the onboarding dashboard for new signups
• Contact customers who signed up but have not installed yet
• Confirm appointments and reduce no-shows
• Join or support customer walkthroughs after training
• Walk customers through installation using WhatsApp, Loom videos, screenshots, or screen share
• Coordinate with the customer's web person if needed
• Help customers install an embed code on WordPress, Wix, Squarespace, GoDaddy, or similar platforms
• Test that the product is live and working on the customer's site
• Mark accounts as activated in the CRM
• Answer basic customer questions
• Follow up with live customers to make sure they are getting value
• Help prevent early cancellations
• Collect testimonials, screenshots, and customer results

Priority 2: E-Commerce Listings & Customer Service

We sell plasma-cut metal privacy panels and yard art on Etsy, Facebook Marketplace, and our own website.

You will:

• Create product listings on Etsy, Facebook Marketplace, and our WooCommerce website with strong titles, descriptions, keywords, and mockup images
• Use AI image tools to create lifestyle product mockups
• Review AI mockup images for accuracy before using them. Reject images that change the product design, distort the size ratio, add fake hardware, remove details, or look obviously AI-generated.
• Create at least 2 new listings per workday once trained
• Respond to Etsy, Facebook Marketplace, and website customer messages within 24 hours
• Answer questions about size, finish, shipping, custom orders, and availability
• Coordinate with our manufacturer on order fulfillment
• Keep listings accurate and updated across all platforms

Priority 3: Sales Support & Call Review

We have a cold calling team selling our SaaS product. Most follow-up is automated. Your role is to help keep the sales pipeline organized and make sure interested leads do not get lost.

You will:

• Review AI transcriptions of SDR calls
• Tag common objections and customer questions
• Identify missed follow-ups or CRM mistakes
• Summarize call patterns for the manager
• Clean and organize lead lists
• Send follow-up messages when the automated system misses something
• Update CRM records
• Re-engage warm leads and past interested prospects
• Confirm appointments and reduce no-shows
• Keep the sales pipeline organized

Priority 4: General Operations & Content

When higher-priority work is complete, you will help with:

• Updating website content such as product pages, FAQs, and basic landing page copy
• Screening job applicants and reviewing voice recordings
• Scheduling paid trial tasks
• Documenting SOPs for repeatable processes
• Collecting weekly team updates
• Preparing payment summaries
• Competitor research, vendor sourcing, and market research
• Other admin tasks across the company

Requirements

• Strong written and spoken English
• Comfortable communicating with American business owners
• Comfortable learning website platforms like WordPress, Wix, Squarespace, and GoDaddy
• Able to create Loom videos and screenshot walkthroughs
• Experience with e-commerce platforms such as Etsy, Facebook Marketplace, Shopify, WooCommerce, or similar
• Comfortable using AI tools for writing, research, and image mockups
• Experience using a CRM or other business software
• Organized and detail-oriented
• Reliable internet and quiet workspace
• WhatsApp for team communication
• Able to work full-time with US business-hours overlap

Nice to Have

• Experience onboarding SaaS customers
• Experience with Etsy SEO or product listing optimization
• Basic design sense
• Experience working with US small business owners
• Experience with customer support or sales support
• Content writing or copywriting experience

How to Apply

Complete the application form here: https://docs.google.com/forms/d/e/1FAIpQLScK8cSi419u7XDYfrom7DqFhNPCQdBFE0i0HdIltHifnv1lhg/viewform?usp=publish-editor

You must include a link to a 2–3 minute voice recording (Google Drive, Loom, or any file sharing service) introducing yourself in English.

In the recording, tell us:

• Your name and city
• Your relevant work experience
• A time you helped a non-technical person solve a tech problem
• Your experience with e-commerce listings or customer service
• Why you want this role

No voice recording = no consideration. Qualified applicants may receive a response within 48 hours.

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: Remote