Remote Receptionist

At Relational Estate & Elder Law, we are deeply committed to helping residents in Winchester, Northern Virginia, and the Shenandoah Valley protect their families, assets, and futures. Our team of dedicated legal professionals specializes in estate planning, elder planning, and estate administration. We are passionate about creating personalized legal solutions that provide our clients with peace of mind, knowing their families and futures are secure.

Description: We are seeking a reliable and detail-oriented Remote Receptionist to join our team. The primary responsibility of this role is to answer incoming phone calls in a professional, warm, and attentive manner, serving as the first point of contact for clients and ensuring their needs are directed appropriately. In addition, this position will provide administrative support to the firm as needed. As part of our mission, this role helps clients feel confident and supported as they take important steps to secure their families’ futures through Relational Estate Planning®.

Location: Remote (Candidates must be located in Virginia, West Virginia, or Pennsylvania)

Position Type: Full-Time

Pay: $17 - $19 an hour

What We Are Looking For: A strong communicator who is confident and professional on the phone and detail-oriented behind the scenes. This person should enjoy helping others, creating a welcoming first impression, and building trust with both potential clients and our team.

Prerequisites:

• Prior experience in a client-facing, phone-based, or customer service role
• Minimum of one (1) year of professional phone experience required.
• Demonstrated strength in verbal communication and professional phone etiquette
• Strong written communication skills (clear, grammatically correct emails)
• High attention to detail and organizational ability
• Comfort handling confidential information
• Reliable high-speed internet and a quiet, professional work environment
• Resident in Virginia, West Virginia, or Pennsylvania

Job Responsibilities:

• Answer phone during assigned time periods in a professional and courteous manner.
• Serve as the first point of contact for potential and existing clients
• Direct calls appropriately and take accurate messages when needed
• Schedule and reschedule client appointments accurately within the firm’s calendar system
• Respond to basic client inquiries and route legal questions to the appropriate team member
• Draft and send clear, professional follow-up emails
• Maintain accurate call notes and documentation in the firm’s systems
• Process client payments over the phone when applicable
• Support attorneys and team members with administrative tasks as assigned
• Maintain confidentiality of all client and firm information

Required Skills:

• Strong, professional phone presence with clear and confident verbal communication
• Excellent listening skills and ability to build rapport quickly
• Strong written communication skills with proper grammar and tone
• High attention to detail in scheduling, documentation, and payment processing
• Ability to multitask while maintaining accuracy
• Strong organizational and time management skills
• Professional judgment when handling confidential information
• Comfort using CRM systems, calendars, and virtual communication tools
• Self-motivated and dependable in a remote work environment

**Because we thoughtfully review our applications, we are not able to provide individual updates regarding application status. If we decide to move forward, a member of our team will reach out directly. Thank you for your understanding and for considering joining our firm.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you located in Virginia, West Virginia, or Pennsylvania?

Experience:

• customer service: 1 year (Required)
• professional phone: 1 year (Required)

Location:

• Virginia (Preferred)

Work Location: Remote