Remote Reservation Associate - Washington

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast-paced environment
• Ability to handle escalated calls with confidence and professionalism.
• Must be able to work well with a team.
• Must be a team player and pick up shifts, if needed
• Responsible for educating guests on current in-center promotions.
• Responsible for checking and knowing your schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress attire and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.