Remote Support Engineer

Key Responsibilities:

• Provide remote technical support to users for desktops, laptops, printers, and peripherals.
• Diagnose and resolve issues related to operating systems (Windows/macOS) and applications (MS Office, Outlook, Teams, etc.).
• Handle user account management, password resets, and access requests in Active Directory, Office 365, and related platforms.
• Configure and support VPN, remote access tools, and basic network connectivity issues.
• Guide users through step-by-step solutions via remote desktop tools, email, or phone.
• Install, configure, and update software applications remotely.
• Log incidents, requests, and solutions in the ticketing system with proper categorization and priority.
• Escalate unresolved or complex issues to higher-level support teams and track progress.
• Maintain technical documentation and knowledge base articles for common issues.
• Ensure compliance with IT security policies and data protection standards.

Job Type: Full-time

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• 10 key typing: 1 year (Preferred)

Location:

• Airoli, Navi Mumbai, Maharashtra (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person