Remote Technical Support Engineer

As a Technical Support Specialist in Siemens eMobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

What part will you play?

• Provide remote advanced technical support and root cause analysis for EV charging systems.
• Support integration efforts between EV chargers, vehicles, and backend systems.
• Manage and resolve technical escalations efficiently.
• Maintain and monitor product performance and maintenance standards.
• Ensure compliance with industry standards, safety regulations, and internal quality protocols.
• Maintain detailed documentation of support cases, resolutions, and technical learnings.
• Collaborate with Product Champions and R&D teams to address recurring product issues and contribute to product enhancements.
• Provide feedback and training to frontline support teams to improve first-contact resolution rates.
• Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
• Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.

Objectives are:

• Deliver timely and accurate solutions to technical problems.
• Identify and eliminate root causes of recurring issues.
• Drive continuous improvement in product reliability.
• Strengthen field support through deep technical expertise.
• Serve as the escalation point for field issues to the Product Champion.

What do I need to qualify for this job?

• Candidates should be engineers, preferably with a degree in Electrical Engineering.
• A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
• Relevant technical support experience is preferred.
• Exceptional communication skills, with a good level in both written and spoken English.
• High sense of customer orientation with excellent problem solving skills.

What we offer

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds”

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

Please find more information from our web site:

https://new.siemens.com/tr/tr.html

Contact
If you need more information please don't hesitate to contact us.
+90 216 459 20 00

https://new.siemens.com/tr/tr/genel/iletisim.html
insanorganizasyon.tr@siemens.com

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