Renewals Executive

Requirements

• Monitor and track upcoming contract expirations or renewals.
• Proactively engage with clients before renewal dates to discuss terms, negotiate contracts, and address concerns and ensure timely renewals
• Act as a primary point of contact for clients during the renewal process, addressing inquiries and providing necessary information
• Identify reasons for non-renewals and work with the sales or customer success teams to mitigate issues and retain customers.
• Provide regular reports and insights on renewal performance to management and relevant stakeholders.
• Communicate effectively across departments to address customer needs and concerns related to renewals.