Renewals Specialist

Overview:
We are looking for a Renewals Specialist who will be responsible for managing all license and AMC renewals, from tracking expiry dates to ensuring timely payment collection and smooth renewal processes.

Key Responsibilities:

• Monitor all license and AMC renewal expiry dates to ensure no lapses.
• Contact customers at least 30 days prior to contract expiry to discuss renewals.
• Prepare and send renewal quotations accurately and on time.
• Process supplier purchase orders (POs) upon customer confirmation.
• Coordinate with suppliers to obtain renewal invoices promptly.
• Ensure customer invoices are issued without delay.
• Follow up regularly for pending renewal payments.
• Share important updates and escalate issues as required to management.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration or related field.
• 1–2 years of experience in renewals, AMC, or account management (IT or technical services preferred).
• Strong communication, negotiation and interpersonal skills for customer interactions.
• Proficiency in MS Office (Word, Excel, Outlook); experience with CRM or accounting software is a plus.
• Ability to work independently and follow up persistently to ensure renewals are completed.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Do you have prior experience in Renewals?