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Customer Service Centre - Consultant

Overview:

Would you like to help enrich the lives of learners around the world?

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit us here to find out more: www.rmindia.co.in

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

The team member will be responsible for overseeing the renewals of customers. This includes identifying and sending the renewals on time to the customers, Proactive identification of any issues that might hold the renewals and fix it and getting the renewal orders in. This also includes highlighting the issues and risks to the next level, identifying the blockers, and proceeding with the action plan to ensure a smooth renewal.

Need to work closely with the Sales team, coordination teams, Finance team and Stakeholders in ensuring that we meet the needs of the customers.

Understand customer requirements and deal with customer enquiries.
Communicate proactively with the customers on the alternate solutions.
Management of multi-year contract Renewals
Manage Inflation of the customers
Proactive capturing and communication of the upcoming renewal contracts.
Understand customer requirements and handle the customer enquiries.

Experience:

Exp:- 0 to 1yr

Key skills:

- Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
- Good negotiation skills that can be used to bring better output from the suppliers while maintaining a healthy working relation with them.
- Good Excel knowledge
- The ability to operate in a matrix environment, with skills in alignment, collaboration, and joint delivery.
- The ability to effectively work with teams.

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