Rental Agent

Job Summary:

A rental agent should be an enthusiastic, energetic and a self-driven individual with strong inter personal skills to handle administration and enquiries involved with renting vehicles to businesses and the public.

Responsibilities:

· Greet all customers; accustom effective sales strategies to encourage customers to utilize service options.

· Deliver necessary rental information and disclose rates to the customers.

· Furnish all the terms and conditions of rental and obtain customer signatures.

· Complete, review and submit various reports to supervisor.

· Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

· Complete car exchange requests in computer system.

· Dealing with customer enquiries about the availability and cost of vehicles

· Taking bookings and explaining the terms of rental or leasing agreements

· Completing paperwork with the customer and taking payments

· Showing the customers their vehicle and pointing out any bumps, scrapes or special features

· Providing ongoing service and sales support, if you deal with regular business leasing accounts.

· Receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged

· Book customers by entering details such as the type of car, rental period and planned journey into a computer or onto the appropriate form

· Check customers' identification and authenticity of driver’s license, draw up rental contracts and process payments using a computer system.

· Arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business

· Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary

· Check returned cars to log kilometers travelled and for any damage, enter details into a computer and present final accounts to customers

· Manage payment and return customers' prepayments through cash or credit card deposits.

· Note any car problems encountered by customers and follow up with appropriate action

· Process overdue vehicles and collect additional payment

· Arrange for cars to be cleaned and refueled, ready for the next customer

· Collate all transactions into a daily report and balance the cash

· Make the customers aware of the insurance policies and guidelines of the vehicles.

· Maintain and update rental agreement files.

· Update various requests/ changes in the system

· Collate all transactions into a report and reconcile with accounts department(DBR).

· Individually check all replacement vehicles for damages and violations

· During the vehicle leasing closure check for violations and damages.

· Always check if the vehicle is on a contract and the customer is returning prior to the contract date then he has to be charged for early termination.

· Check pending payment from accounts and get the amount written on the statement that they print. File it for your future safety.

· While opening a lease agreements collect the following from the customer:

Qatar / international driving license (for international license verify with the PRO)

Credit card copy

· For opening an individual rental agreement collect the necessary documents such as Qatar ID, Valid Credit card, and Driving License – Qatar/GCC/ Int D/L (check for country).

Nationality preferred : Philippines

Job Type: Full-time

Pay: QAR5,000.00 - QAR5,400.00 per month

Work Location: In person