Reporting Analyst

Alorica is a global leader in customer experience solutions, providing customer service, technical support, and digital engagement for some of the world’s most respected brands. With operations in over 15 countries and a diverse team of more than 100,000 employees, we deliver insanely great customer experiences through a blend of people, technology, and data-driven insights. At Alorica, we’re driven by a passion for making lives better—one interaction at a time.

A BRIEF OVERVIEW

Responsible for analytical reports and specialized data reports to support the execution of daily business decisions using metrics, data analysis, and reporting dashboards across regional, divisional, and operational sites using automated metrics.

YOUR DAY-TO-DAY

•Prepares ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.

•Prepares reports on the business metrics and KPIs using automated models and reporting/dashboards for key business processes.

•Interfaces with other technology/analytics teams to extract, transform, and comprehend data-extractions or automation solution.

•Uses best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.

•Responds to high priority requests from business users.

WHAT YOU BRING TO THE TABLE!

• Proven experience as Reporting, Workforce or Data Analyst. Power Query, SQL & Power BI knowledge. Advanced Excel skills required. Advanced English level (B2+).

•Excellent organizational, analytical thinking & communication skills (Oral and written), Ability to multi-task in a fast-paced environment. Must be able to work both on-site and remotely, with a flexible schedule to support business needs as required.