Research Specialist

Job Description: Research Specialist

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Language Requirement: Fluent in English

Role Overview

We are seeking a strategic and detail-oriented Researcher to support our innovation, product development, and market intelligence efforts. The ideal candidate will be deeply familiar with Jobs to Be Done (JTBD) methodology and capable of translating customer insights into actionable business strategies. You’ll work cross-functionally with product, marketing, and operations teams to uncover unmet needs, validate hypotheses, and guide decision-making with evidence-based research.

Key Responsibilities

• Conduct qualitative and quantitative research to uncover customer motivations, pain points, and desired outcomes
• Apply JTBD frameworks to segment customer needs and identify innovation opportunities
• Design and execute interviews, surveys, field studies, and desk research
• Synthesize findings into clear, actionable reports and presentations
• Collaborate with product managers and marketers to shape product roadmaps and messaging
• Monitor industry trends, competitor strategies, and emerging technologies
• Maintain rigorous documentation and ensure research compliance with internal standards

Qualifications

• Fluent in English (spoken and written)
• Bachelor’s degree or higher in Business, Psychology, Sociology, Marketing, or related field
• Proven experience in customer research, market analysis, or product strategy
• Strong understanding of JTBD theory and application
• Skilled in research tools (e.g., Typeform, Dovetail, Airtable, Excel, Notion)
• Excellent analytical, communication, and storytelling skills

Preferred Traits

• Systems thinker with a bias toward action
• Comfortable challenging assumptions and refining hypotheses
• Able to translate abstract insights into concrete business recommendations
• Experience working in startups or innovation-driven environments