Research Systems Technical Analyst

The incumbent in this position will be responsible for providing customer, technical, and business support to users of the Research Infrastructure, Research Compliance, and Research Informatics products and services within Academic Research Services (ARS).

The Research Systems Analyst will perform user support, system analysis, data migration, system demonstrations, configuration, testing, and support. They will also develop product and system documentation to support users in the use and management of various ARS Applications, Products, and Services such as RedCap, Research Analyses Environment (RAE), and InfoCommons. This will be done by working closely with various teams and departments such as Research Infrastructure, Research Compliance, Research Informatics, Central IT (Information Technology), third-party vendors, and the UCSF (University of California, San Francisco) research community.

This position also involves working with a ticketing system to triage, prioritize, assign, and resolve user support requests. These can include but are not limited to assisting with configuring system functionality to meet user needs, analyzing systems and processes to enhance efficiency and effectiveness, documenting use-cases, user account administration, requests for technical support, system or application errors, develop and update end user documentation, provide user training, and assist with requests for system features or enhancements.

The ideal candidate will have experience working with multitenant research technology infrastructure specifically analogues to ARS. Be able to learn new systems and applications to provide adequate support for end users. They would be personable, flexible, adaptable, and able to work within defined procedures and practices to analyze complex issues and recommend appropriate action.