Research & Training Officer ( Male )

We are seeking a Research & Training Officer to support organizational growth by conducting competitor and policy research, identifying new service opportunities, and delivering structured training programs for staff on services, products, and CRM usage. This role ensures employees remain well-trained and updated while providing insights to Marketing and Sales for business development.

Key Responsibilities

• Conduct competitor analysis (services, pricing, branding).
• Study and document new government policies and paperwork requirements.
• Research the feasibility of new services to be offered.
• Develop and prepare service, product, and CRM training modules.
• Deliver training sessions to staff (induction, refresher, updates).
• Provide updates to the Digital Marketing team for accurate communication.
• Prepare training manuals, knowledge guides, and reports.
• Align with Sales, Marketing, and HR to ensure knowledge sharing.

Skills Required

• Strong analytical and research skills.
• Excellent presentation and communication abilities.
• Ability to design and deliver training programs.
• Proficiency in MS Office and CRM systems.
• Strong knowledge of UAE government procedures and paperwork.
• Ability to simplify complex topics into practical training modules.

Qualifications:

• Prefer Male Candidate
• Proven experience in training program development, employee performance analysis, or related fields.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and presentation skills to effectively deliver training and research findings.
• Familiarity with learning management systems (LMS) and training tools is a plus.

Job Type: Full-time