Reservation & Administrative Manager

We are looking for a Reservation & Administrative Manager to help us implement and adapt our growth plan in the vacation rental industry. The ideal candidate will have experience in short-term rentals or hospitality, with strong leadership, organizational, and communication skills.

Key Responsibilities

• Supervise and support the Reservation Officer to ensure smooth day-to-day operations.
• Coordinate with the Sales team to manage reservations and property listings across multiple portals (Airbnb, Booking.com, Bayut, Dubizzle, Property Finder, etc.).
• Prepare and maintain month-end ledgers and statements for landlords, ensuring accuracy and timely reporting.
• Handle DTCM permits, including preparation of tenancy and landlord contracts.
• Oversee DTCM portal check-ins and check-outs, ensuring full compliance.
• Ensure all reservations and guest details are accurately updated in the CRM system daily.
• Generate and analyze daily and monthly reports for availability, revenue, and performance using Microsoft Excel.
• Manage DEWA, Empower, Gas, and building registrations (Emaar, Damac, etc.) for all new holiday home units.
• Communicate effectively with guests across OTAs, ensuring prompt and professional responses.
• Support the Operations team by providing accurate guest and booking information.
• Maintain organized records and assist with administrative documentation.

Requirements

• Minimum 3 years of experience in reservations, administration, or a similar hospitality/vacation rental role.
• Excellent command of Microsoft Excel and Word.
• Strong communication and coordination skills.
• Good understanding of DTCM regulations and procedures.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Leadership skills to manage and train junior team members.

What We Offer

• Competitive salary (based on experience).
• Timely salary payments.
• Supportive and reliable management.
• Career growth opportunities.
• 2-year residence visa.
• Health insurance.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month