Reservation Agent

• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities based on reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.

Job Type: Full-time

Application Question(s):

• Can you join immediately?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)
• Reservation Agent: 1 year (Preferred)

Language:

• English (Preferred)