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Reservation Agent
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Primary Responsibilities
- Liaise with key departments to ensure smooth operational processes
- Build and maintain strong relationships with hotels to negotiate exclusive rates, special offers, allocation overrides, and terms and conditions
- Analyze, verify, and compare rates with other suppliers and competitors to ensure market competitiveness
- Provide guidance to internal teams on contract generation and management
- Maintain all contract-related documents and correspondence accurately and systematically
- Provide insights on leading destinations and popular properties in the market
- Stay updated on changes to relevant rules and regulations, including free sell/stop sales and room allocations
- Act as the main point of contact for suppliers regarding contract-related issues
- Monitor contracts and make recommendations on renewals, extensions, or closures based on company interests
- Ensure all internal contract documents are accurate and up-to-date
- Secure the most competitive conditions for the company in the market
- Handle hotel reservations efficiently, ensuring accuracy and high-quality service
- Convince and guide clients effectively, offering tailored solutions to meet their needs and preferences
- Demonstrate a strong ability to differentiate between various products and hotel offerings, ensuring clients receive the most suitable options
Additional Responsibilities
- Review sales performance and contribute to performance improvements
- Enhance the company's reputation through professional and efficient service
- Handle client complaints and inquiries promptly and professionally
- Perform follow-ups as needed and ensure all commitments are met
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