RESERVATION AGENT

OPERA KNOWLEDGE

HOTEL EXPERIENCE

• Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.
• Process reservations accurately using the company’s reservation system or online platforms.
• Explain booking policies, cancellation terms, amenities, and travel options.
• Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).
• Update and manage booking details, ensuring all information is entered correctly into databases.
• Confirm and modify reservations when clients request changes.
• Handle customer complaints, special requests, and last-minute changes professionally and efficiently.
• Provide assistance with issues like overbookings or schedule conflicts.
• Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).
• Meet or exceed sales targets set by supervisors or management.
• Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests’ needs are met.
• Share relevant booking details to ensure seamless service delivery.
• Process pre-payments, deposits, refunds, or invoice requests.
• Verify payment details and maintain confidentiality of financial information.
• Follow organizational, safety, and data protection policies.
• Maintain a high degree of professionalism and accuracy.

Job Type: Full-time