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RESERVATION AGENT

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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OPERA KNOWLEDGE

HOTEL EXPERIENCE

  • Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.
  • Process reservations accurately using the company’s reservation system or online platforms.
  • Explain booking policies, cancellation terms, amenities, and travel options.
  • Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).
  • Update and manage booking details, ensuring all information is entered correctly into databases.
  • Confirm and modify reservations when clients request changes.
  • Handle customer complaints, special requests, and last-minute changes professionally and efficiently.
  • Provide assistance with issues like overbookings or schedule conflicts.
  • Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).
  • Meet or exceed sales targets set by supervisors or management.
  • Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests’ needs are met.
  • Share relevant booking details to ensure seamless service delivery.
  • Process pre-payments, deposits, refunds, or invoice requests.
  • Verify payment details and maintain confidentiality of financial information.
  • Follow organizational, safety, and data protection policies.
  • Maintain a high degree of professionalism and accuracy.

Job Type: Full-time

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