Reservation Agent

Handles all room reservations and any inquiries about rates/packages/promotions via phone, fax, and internet in a timely manner under the general supervision of the Front Office Manager. All work shall be done in accordance with the company and/or brand requirements and service principles.

• Handles incoming reservations received through the following channels and enters them into the computer:
• The telephone
• Telefax E-mail/Internet
• Processes and adds amendments and cancellations into the computer.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Responds to enquiries and reservations through fax and e-mail as they come in.
• Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
• Access all functions of computer system according to established procedures and standards.

Job Type: Full-time

Pay: AED1,800.00 - AED2,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reservation: 1 year (Preferred)
• Prologic System: 1 year (Preferred)