Reservation Agent (Female)

We are seeking a detail-oriented and customer-focused Reservation Agent to join our team. The ideal candidate will have prior experience using Opera PMS and a strong background in handling reservations, ensuring accuracy, and delivering excellent guest service.

Key Responsibilities:

• Handle all reservation inquiries promptly and professionally via phone, email, and other channels.
• Accurately input, update, and manage reservations using Opera PMS.
• Coordinate with the front office, sales, and other departments to ensure smooth operations.
• Maintain knowledge of room types, rates, promotions, and hotel services.
• Maximize occupancy and revenue by up-selling and promoting special offers.
• Ensure all guest requests and preferences are recorded and followed up.
• Handle guest complaints or concerns tactfully and escalate when necessary.
• Prepare and update daily reservation reports as required.

Requirements:

• Proven experience as a Reservation Agent in a hotel or hospitality environment.
• Proficiency in Opera PMS (Opera knowledge is mandatory).
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• Customer service-oriented with a positive attitude.
• Fluency in English; additional languages are a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive and dynamic work environment.

Job Type: Full-time