Reservation Agent / Local

Processes and confirms guest room reservations made by clients
Knowledgeable about all promotions in the hotel rooms and facilities
Follows procedures to process all room reservations, rates, confirmations and hotel facilities
Maintains established filling system for all correspondence and collates reports as required
Speaks with team members and guests using clear and professional language
Answers telephones using appropriate etiquette
Ensures that reservation requests are answered accurately on a timely basis.
Welcomes and acknowledges all guests according to the WH&R standards and policies
Anticipates and addresses guests’ service needs
Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
Proficiency computer literacy
Knowledge of Opera system
Ideally Certificate or Diploma in a hospitality field or business administration.

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