Qureos

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Reservation Agent / Local

  • Processes and confirms guest room reservations made by clients
  • Knowledgeable about all promotions in the hotel rooms and facilities
  • Follows procedures to process all room reservations, rates, confirmations and hotel facilities
  • Maintains established filling system for all correspondence and collates reports as required
  • Speaks with team members and guests using clear and professional language
  • Answers telephones using appropriate etiquette
  • Ensures that reservation requests are answered accurately on a timely basis.
  • Welcomes and acknowledges all guests according to the WH&R standards and policies
  • Anticipates and addresses guests’ service needs
  • Ideally a minimum of 1 to 2 years working as a reservation agent in a branded hotel
  • Proficiency computer literacy
  • Knowledge of Opera system
  • Ideally Certificate or Diploma in a hospitality field or business administration.

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