Reservation Officer

Job Title: Reservation Officer

Location: United Arab Emirates
Job Type: Full-Time
Industry: Hospitality / Travel / Holiday Homes

Job Description:

We are seeking a detail-oriented and customer-focused Reservation Officer to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.

The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.

Key Responsibilities:

• Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels
• Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services
• Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction
• Handle modifications, cancellations, and special requests while adhering to company policies
• Maintain accurate and up-to-date records of reservations in the booking system or CRM
• Assist customers with payment procedures and confirm booking details
• Resolve any reservation-related issues or complaints in a timely and effective manner
• Generate daily, weekly, and monthly reports on booking trends and occupancy rates
• Collaborate with sales and marketing teams to support promotions and campaigns
• Stay updated on company offerings, pricing, and local regulations

Requirements:

• Proven experience as a Reservation Officer or similar role in hospitality or travel
• Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems)
• Excellent verbal and written communication skills in English (additional languages are a plus)
• Strong customer service and problem-solving skills
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and organizational skills
• Flexible to work shifts, including weekends and holidays, if required
• UAE Driving License (preferred but not mandatory)

What We Offer:

• Competitive salary and benefits package
• Professional and supportive work environment
• Opportunities for career development and training
• Exposure to the hospitality and travel industry dynamics

About Us:

[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.

Submit your application : hr@ramzingroup.com/saba@ramzingroup.com

Job Type: Full-time

Pay: AED2,800.00 - AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Reservation Officer in UAE: 2 years (Required)

Language:

• English, Hindi, Arabic, or addition is a plus (Preferred)

Willingness to travel:

• 25% (Preferred)