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Reservation Supervisor//Assistant Reservation Manager
Turkey
İş Tanımı
Make it personal. Go the extra step. Play as a team. Do what’s right! Sheraton Istanbul Levent rinvites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent , the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now! Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Aranan Nitelikler
- 2-year degree from an accredited university in Hotel and Tourism Management, or other related study.
- At least 3 years experience at Front Office / Reservation disipline
- Excellent interpersonal and communication skills
- Ability to focus attention on details and to handle multiple tasks
- Result driven, proactive and reliable personality
- Excellent command of both written and spoken English
- No military obligation for male candidates / at least 2 years postponement
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Özet Bilgiler
Pozisyon
Sektör
Kategori
Çalışma Şekli
Çalışma Türü
Pozisyon Seviyesi
Çalışma Yeri
Emniyetevleri Mahallesi, Mövenpick Hotel Istanbul, Büyükdere Caddesi, 4. Levent/Kağıthane/İstanbul
Deneyim
İlk Yayınlama Tarihi
Güncelleme Tarihi
Son Başvuru Tarihi
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