Reservations Administrator

Job Summary

We are looking for a detail-oriented and proactive Reservations Administrator to manage end-to-end booking operations for chauffeur services, hotel reservations, and travel-related requests. The ideal candidate will ensure smooth coordination between clients, drivers, vendors, and internal teams while maintaining high service standards.

Key Responsibilities:

Reservations & Booking Management

• Handle chauffeur service bookings, airport transfers, hotel reservations, and tour requests
• Confirm bookings, modify schedules, and manage cancellations efficiently
• Ensure accuracy of booking details (date, time, pickup/drop, guest details)

Client Coordination

• Communicate professionally with clients via phone, WhatsApp, and email
• Provide booking confirmations, driver details, and service updates
• Handle customer queries and resolve issues promptly

Driver & Operations Coordination

• Assign chauffeurs based on availability and service requirements
• Share trip details and ensure timely driver reporting
• Coordinate with drivers during live trips for smooth execution

System & Documentation

• Update bookings in internal systems / CRM / spreadsheets
• Maintain accurate records of reservations, invoices, and payments
• Assist in preparing daily and monthly booking reports

Vendor & Partner Liaison

• Coordinate with hotels, transport partners, and vendors
• Ensure service quality and rate compliance

Required Skills & Qualifications

• Bachelor’s degree (preferred but not mandatory)
• 1–3 years experience in reservations, travel desk, hotel front office, or transport operations
• Strong communication skills in English (Malayalam/Hindi is an advantage)
• Excellent organizational and multitasking abilities
• Proficiency in MS Excel, Google Sheets, and email communication
• Ability to work under pressure and handle time-sensitive bookings

Preferred Skills

• Experience in chauffeur services, travel & tourism, or hospitality industry
• Familiarity with international bookings and airport operations
• Basic understanding of invoicing and payment tracking

Work Timings

• Shift-based (flexible hours may be required based on operations)

What We Offer

• Competitive salary
• Growth opportunities in a fast-scaling premium travel company
• Hands-on exposure to luxury travel and international clients
• Supportive and professional work environment

Job Type: Full-time

Pay: ₹144,000.00 - ₹240,000.00 per year

Work Location: In person