Reservations Agent

As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Answer incoming phone calls by following the hotel's telephone etiquette at all times.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.