Qureos

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Reservations Intern

JOB_REQUIREMENTS

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As Reservations Intern, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  • Produce quotations and written confirmation to all clients
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

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