Residence Inn East - Front Desk Agent- am/pm

Job Summary: The Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking in and checking out visitors, handling reservations, and addressing any inquiries or concerns. The agent serves as the first point of contact for guests and plays an integral role in ensuring a positive guest experience.

Qualifications:

Education: High school diploma or equivalent required. A degree in hospitality or related field is a plus.

Experience: Previous experience in customer service, hospitality, or a similar role is preferred.

Languages: Bilingual a plus.

Skills:

· Strong communication and interpersonal skills.

· Excellent organizational and time-management abilities.

· Proficient in office software and hotel management systems. FOSSE/ Quore

· Ability to work in a fast-paced, dynamic environment.

· Strong problem-solving and conflict resolution skills.

· Must maintain composure and objectivity under pressure.

Requirements:

· Must be able to work varying schedules to reflect the business needs of the property which may require weekends and holidays.

· Ability to stand, walk, and lift moderate to heavy items throughout the workday.

· May involve standing, walking, bending, and lifting up to 50lbs.

Key Responsibilities:

Guest Check-In and Check-Out: Greet and welcome guests upon arrival, checking them in efficiently while ensuring all necessary information is collected. Process guest check-outs and ensure all charges are accurately billed.

Reservation Management: Manage room bookings by answering phone calls, responding to emails, and entering reservations into the system. Confirm, modify, and cancel bookings as needed.

Guest Services: Provide information about the hotel facilities, services, and nearby attractions. Address guest inquiries, requests, and concerns promptly and professionally.

Payment and Billing: Handle transactions including payments, deposits, and issuing receipts. Ensure the accuracy of billing and any adjustments as required.

Room Assignment: Assign rooms based on guest preferences and availability. Ensure the cleanliness and readiness of rooms before guest check-in.

Problem Solving: Handle complaints and concerns, aiming for swift resolutions and ensuring guest satisfaction.

Communication: Coordinate with housekeeping, maintenance, and other departments to ensure smooth operation and guest comfort.

Security: Report any suspicious activity or incidents to the relevant personnel.

Administrative Duties: Maintain guest records, update quore on guest request, workorders, shift pass ons, package deliveries and cash handling

Miscellaneous Tasks: Assist with other duties assigned by Management.

Pay: $12.00 - $13.00 per hour

Ability to Commute:

• El Paso, TX 79928 (Required)

Ability to Relocate:

• El Paso, TX 79928: Relocate before starting work (Required)

Work Location: In person