Resident Services Coordinator

Here at Saco Falls Management, we manage some of the best rental properties in Southern Maine and Seacoast New Hampshire. Our mission is to make the care of our Residents the central focus of our organization. We strive to create a rental experience far exceeding our Residents' expectations, both in how we maintain our properties, and in our responsiveness to their needs.

We’re growing! We’re looking to add a full-time Resident Services Coordinator (RSC) to our team. Resident Service Coordinators are a “link” for residents to existing services and resources within their communities, advocates for residents, builds community with the property and the community, gives informal counsel regarding resident issues, is a liaison between residents and housing management, and a resource to management in addressing “life issues” of residents.

We are a growing company, adding properties to our portfolio each year.

Skills and Experience

• Knowledge of community support services available to residents of senior and family developments as well as the eligibility requirements for accessing those services.
• Knowledge of elderly life cycle issues, as well as physical or mental impairments common to the aging process.
• Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building.
• Ability to establish trusting relationships with residents; individually, and as a group.
• Ability to listen to and assist residents in defining their problems; to help identify possible solutions and resources.
• Ability to seek input from residents, to research possible service vendors, to evaluate services delivered and make adjustments, if needed.
• Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence.
• Ability to develop community-oriented activities that build bridges between people, promote active interest in the life of the property, and generate resident self-sufficiency.
• Ability to understand the needs and resources of both the senior and family housing community and the service provider network, facilitating cooperation between those two groups for the benefit of residents.
• Skill in Microsoft Office and internet usage.

Education

College degree with a major in social work, sociology, psychology, or other appropriate field preferred. Any equivalent combination of work experience and training in aging, human/social services or related field may be acceptable.

College juniors or seniors in a social work major are encouraged to apply!

Saco Falls Management offers a competitive benefits package for full-time employees including paid time off, medical, dental, short-term disability, IRA and a host of other benefits.

Please include a cover letter with your resume!

Saco Falls Management is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Will you submit to a back-gound check?

Education:

• High school or equivalent (Required)

Experience:

• Social Work: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person