Resident Services Specialist - Solaire

Job Title: Resident Services Specialist
Company: Westland Real Estate Group
Location: [Las Vegas, NV]

Pay Scale: The reasonably expected hourly range for this position is $21.63 - $28.85. This range is an estimate, and the actual starting pay will be based on factors such as the candidate's experience, skills, and qualifications.

Ready to take the next step in your property management career?

For over 45 years, Westland Real Estate Group has been a stable, family-owned leader in property management. Our core values are Family, Opportunity, Commitment, and Results. We are looking for an ambitious and detail-oriented Assistant Community Manager to help lead one of our thriving communities.

Position Summary

The Resident Services Specialist serves as the primary point of contact for our residents, ensuring a high-quality living experience through exceptional customer service, proactive communication, and efficient administrative support. This role bridges the gap between property management and resident satisfaction, focusing on retention and community engagement.

Key Responsibilities

• Resident Relations: Act as the first point of contact for resident inquiries, concerns, and feedback; resolve issues promptly to maintain high satisfaction levels.

• Leasing Support: Assist the leasing team with move-in and move-out processes, including conducting unit inspections and coordinating welcome orientations for new residents.

• Community Engagement: Plan, coordinate, and execute resident events and community programs to foster a sense of belonging and improve retention.

• Administrative Oversight: Manage resident files, process work orders, and maintain accurate records in the property management system.

• Communication: Distribute community-wide notices and manage digital communication platforms (newsletters, social media, or resident portals).

• Compliance: Ensure all resident interactions and documentation adhere to Fair Housing laws and company policies.

Qualifications

• Experience: 2+ years of experience in property management, hospitality, or high-end customer service.

• Skills: Strong proficiency in Microsoft Office Suite; experience with property management software (e.g., Yardi, Entrata, or RealPage) is preferred.

• Communication: Excellent verbal and written communication skills with the ability to de-escalate difficult situations professionally.

• Organization: High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Medical, Dental, and Vision Insurance (with dependent coverage)
• Life Insurance and Disability Insurance
• 401(k) with a generous employer match
• 10 days of paid vacation to start
• 6 paid sick days
• Paid holidays
• Generous Rent Discounts at our properties!
• Equal Opportunity Employer: Westland Real Estate Group is an Equal Opportunity Employer and is committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
• Fair Chance: In accordance with state and local laws, Westland Real Estate Group will consider qualified applicants with criminal histories for employment.
• California Applicants: To learn more about how we collect and use your personal information, please review our Job Applicant Privacy Notice here: https://backgroundcheck.clearstar.net/CSGE/uploads/BO611/Compliance%20-%20US%20Background%20Screening%20Compliance%20Info%20packet%2009072023.pdf.
• ADA Compliance: We comply with all applicable provisions of the Americans with Disabilities Act (ADA) and will provide reasonable accommodations for qualified individuals with disabilities.
• At-Will Employment: Employment with Westland Real Estate Group is "at-will," meaning that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause or notice.
• Other Duties: This job description is not an employment contract and does not cover every task or duty. The employee may be required to perform other duties as assigned.