Residential Portfolio Operations Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

We are seeking a District Manager to oversee the daily operations of their assigned residential property portfolio within the assigned geographic market. In major markets, this role may involve acting as the corporate broker of record for the state in which the portfolio is located. The District Manager will mentor, train, and support the local district team, driving portfolio profitability and aligning all goals with the overall company goals. This role also acts as a liaison to unify all local support departments, such as Property Operations, Leasing, New Development, etc., to execute the overall strategic vision of the district for the organization.

Responsibilities:

• Execute the strategic vision for the operation and enhance the profitability of the assigned district by using market knowledge and analysis to drive rental growth and maintain elevated levels of occupancy.
• Continuously assess assets in the portfolio for quality, marketability, performance, and fit, making recommendations on acquisitions and dispositions of assets to increase the overall performance of the portfolio.
• Oversee the activities of the team; manage, train, and coach individual employees while guiding them to reach their potential and providing constructive feedback for employee development.
• Monitor day-to-day operations including rent collection, customer service, tenant turn process, occupied maintenance, expense management, leasing activities, and HOA compliance, engaging with team members and/or support partners, as needed, to meet goals.
• Ensure properties meet quality standards. Recommend properties for revenue-enhancing improvements or disposition.
• Analyze monthly financials to increase profitability and adhere to company budgets; make recommendations to regional management and assist in the implementation of new processes.
• Handle special-case properties including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues.
• Implement resident retention programs; evaluate the efficiency of programs and make recommendations for improvement as needed.

Requirements:

• Bachelor’s degree in real estate, finance, business management and/or equivalent required.
• Minimum of five (5) years of experience in a general management role with full PL responsibility, managing 8+ direct reports is required.
• Minimum of five (5) years of directly related progressively responsible experience in an operational or related role is required. Experience in the following areas/industries is preferred: Property Operations, Real Estate, or Property Management.
• Experience with property management software is a plus.
• A State Real Estate License is required within 60 days of start date.
• Valid driver’s license required.
• Excellent verbal and written communication, planning, budgeting, financial analysis, and organizing skills are necessary.
• Strong leadership, employee development, relationship management, negotiation, conflict resolution, and problem-solving skills are essential.
• The capability to meet multiple deadlines, implement process improvement changes, use discretion and independent judgement.
• Ability to work in a team environment, pay close attention to details, adapt to a changing environment and learn and utilize systems, processes, and technologies is necessary.

Compensation

The anticipated pay range/scale for this position is $100,553.00 to $125,668.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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